PLEASE READ THESE TERMS OF SERVICE (“TERMS”, “AGREEMENT”) CAREFULLY. THEY CONSTITUTE A LEGALLY BINDING AGREEMENT AND CONTAIN TERMS LIMITING SLANGLABS’ LIABILITY TO YOU, EXCLUSIONS OF CERTAIN WARRANTIES, AND TERMS RELATING TO ACCESS TO AND USE OF DATA COLLECTED AND ANALYZED BY THE SLANGLABS’ PLATFORM. BY CLICKING THE “I AGREE” BUTTON/CHECKBOX OR SIGNING OUR COMMERCIAL TERMS, OR COMPLETING THE REGISTRATION PROCESS, AND/OR USING THE SLANGLABS PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS.
Acceptance of Developer Terms. We invite you to review, download and use our Slanglabs Platform. Please note that this invitation is subject to your review of and agreement with this Agreement. You are not required to agree to this Agreement. However, if you reject the Agreement, you do not have any right to use the Slanglabs Platform. If you use the Slanglabs Platform, you will be deemed to have accepted this Agreement and entered into a legally binding contract with Slang Labs Private Limited Company, a company incorporated under the Companies Act, 2013 (“Slanglabs”, “we”, “our”, and sometimes “us”). Acceptance on Behalf of an Organization. If you are developing on behalf of an organization, you agree to the terms of this Agreement for that organization and promise that you have authority to bind that organization and its parents, subsidiaries, and sister companies to this Agreement. In that case, “you” and “your” will refer to that organization, its parents, subsidiaries, and sister companies. Changes to the Agreements. Occasionally we may, in our discretion, make changes to the Slanglabs Service and Terms. When we make changes to the Terms that we consider material, we’ll notify you through the Slanglabs Service. By continuing to use the Slanglabs Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.
SECTION 1 - DEFINITIONS
Before we go any further, we think it would be helpful to define a few key terms. Any defined terms not set out in this section will be clearly defined elsewhere in these Developer Terms.1.1 Slanglabs Platform. “Slanglabs Platform” means our developer tools accessible (e.g. APIs, SDKs) and documentation described, on our Slanglabs Developer website. 1.2 Slanglabs Service. “Slanglabs Service” means the service, websites, software applications and clients provided by Slanglabs. 1.3 Slanglabs Content. “Slanglabs Content” means any content, data, information or material made available through the Slanglabs Platform, Slanglabs Service or by Slanglabs. This may include, among other things, any documentation, materials, code, sound recordings, data (such as Expressions, Intents, and Entities, each as defined below), and other information or materials made available to you by Slanglabs on or in connection with the APIs.
1.4 Slanglabs Data. Data contained in each Slanglabs App may include “Expressions”, “Intents”, and “Entities”. An “Expression” is an actual utterance or phrase spoken by an individual; an “Intent” is the command or desired action that the speaker of the Expression would like the Device or Application to perform; and an “Entity” is a value or subset of data associated with the Intent. For more information on Expressions, Intents, and Entities, please see the online documentation.
SECTION 2 - ACCOUNTS AND REGISTRATION
2.1 AccountsYou need to use a current Slanglabs account or create a new Slanglabs account in order to use the APIs and other Slanglabs Content. You may use the Slanglabs Content and/or Slanglabs Platform only if you can form a binding contract with Slanglabs, and only in compliance with these Terms and all applicable local, state, national, and international laws, rules and regulations. You are solely responsible for the activity that occurs on your account (including, without limitation, any Customer Data (as defined below) provided under or through your account. You may create a Slanglabs account via registration methods we may provide from time to time, in our sole discretion. By connecting to the Slanglabs Platform with a third-party service, you give us permission to access and use your information from that service as permitted by that service, and to store your login credentials for that service. It’s your responsibility to keep your password, account credentials, and accounts secure. You must notify Slanglabs immediately if any unauthorized use, or suspected unauthorized use, of your Slanglabs account occurs or if any other breach of security occurs. You acknowledge that Slanglabs is not liable for any loss or damage arising from your failure to comply with the above requirements. 2.2 Registration You are required to provide certain information (e.g., your contact details, description of your product or service, your targeted number of users, etc.) as part of the registration process to access the Slanglabs Content, or as part of your continued use of the Slanglabs Content. You agree that any registration information you give to Slanglabs will always be accurate and up to date, and you agree to promptly notify Slanglabs of any changes in your account information.
SECTION 3 - USE OF SLANGLABS CONTENT
3.1. License to Developer. Subject to the terms and conditions of these Terms, Slanglabs grants you a limited, revocable, non-transferable, non-exclusive, right (without the right to sublicense) to access and use the Slanglabs Content and Slanglabs Platform, solely to the extent necessary for you to create a natural language interface that operates solely in connection with your Devices and/or Applications.3.2. Permitted Access. You will access (or attempt to access) an API or other Slanglabs Content only as expressly permitted by these Terms and the means described in the documentation or the instructions Slanglabs provides.3.3. API Calls. Slanglabs may set limits on the number of API calls that you can make at its sole discretion, for example in the interest of service stability. If you exceed these limits, Slanglabs may throttle your activity or cease offering you access to the APIs altogether in Slanglabs’s sole discretion. You agree to such limitations and will not attempt to circumvent such limitations.3.4. Accuracy. We do not guarantee the accuracy of any Slanglabs Content, including any output generated in connection with your use of the Slanglabs Content or Slanglabs Platform. You acknowledge and agree that you use and rely on the Slanglabs Content and the Slanglabs Platform at your own risk, and that Slanglabs will not be liable for any errors or inaccuracies of any Slanglabs Content or the Slanglabs Platform.3.5. Monitoring. Slanglabs may, but is under no obligation to, monitor the use of the Slanglabs Content to ensure quality, improve Slanglabs products and services, or verify your compliance with these Terms. You will not interfere with such monitoring.3.6. Compliance with Law. You will use our APIs and other Slanglabs Content and the Slanglabs Platform only as permitted by law (including without limitation laws regarding the import or export of data or software, privacy, or local laws). You will not use the APIs or other Slanglabs Content to encourage or promote illegal or dangerous activity. You also will require any end users of your Devices or Applications (“End Users”) to comply with any applicable law and these Terms. You will not knowingly enable your End Users to violate applicable law or these Terms.
SECTION 4 - RESTRICTIONS
When using any Slanglabs Content and/or the Slanglabs Platform, unless otherwise approved in writing by Slanglabs, the following restrictions apply: Do not use the Slanglabs Platform in any manner that is not expressly authorized in this Agreement. Do not use the APIs or other Slanglabs Content on behalf of any third party, unless such third party has expressly authorized you to access and use the Slanglabs Content under its account. Do not misuse the Slanglabs Platform, including by (i) modifying, editing, altering, creating derivative works, disassembling, decompiling, reverse-engineering, or extracting source code from the Slanglabs Platform (including any client libraries), Slanglabs Service, or Slanglabs Content (except to the extent such restrictions are expressly prohibited by law); (ii) distributing or making copies of the Slanglabs Platform or making the Slanglabs Platform available to any person, except as expressly provided in the Terms; or (iii) interfering, or attempting to interfere, with the proper functioning or performance of the Slanglabs Platform or Slanglabs Service. Do not use the Slanglabs Platform, Slanglabs Service or Slanglabs Content in any manner to compete with Slanglabs or to build products or services that compete with the Slanglabs Service, Slanglabs Content or any other Slanglabs product or service without our permission. Do not perform an action with the intent of introducing to the Website, Slanglabs Content, or Slanglabs Platform or the applications or products of any third party, any viruses, worms, defects, Trojan horses, malware or any items of a destructive nature. Do not use the Slanglabs Content or Slanglabs Platform, or access or control any customer accounts, products, devices, or applications in a manner that could cause harm, damage, or loss to any individual, or otherwise harm, defame, abuse, harass, stalk or threaten others or allow or encourage any third party to do so. Do not use the APIs, other Slanglabs Content, or the Slanglabs Platform in any manner or for any purpose that may violate any law or regulation, or any right of any person including, but not limited to, intellectual property rights, rights of privacy and/or rights of personality, or which otherwise may be harmful (in Slanglabs’s sole discretion) to Slanglabs, its service providers, its suppliers, end users of the Slanglabs Platform, End Users, or any individual or entity. Do not use the APIs, other Slanglabs Content, or the Slanglabs Platform in connection with any inherently dangerous objects, devices, materials, or situations, or in furtherance of any activities likely to cause harm to any individual or property. Do not: (i) interfere with or disrupt the Website, Slanglabs Platform, the APIs, or the servers or networks providing the APIs; (ii) tamper with the security of the any of the hardware, software or networks used by Slanglabs to make the Website, Slanglabs Content, or Slanglabs Platform available or tamper with any customer accounts; (iii) disable, circumvent or avoid any security device, mechanism, protocol or procedure established by Slanglabs; or (iv) permit others to do any of the foregoing.
SECTION 5 - COMPLIANCE
Slanglabs reserves the right to investigate any Device or Application for compliance with these Terms. Slanglabs may immediately suspend or terminate access to the Website, APIs, other Slanglabs Content, and the Slanglabs Platform by you or your Device or Application without notice if we believe, in our sole discretion, that you are in violation of these Terms or otherwise.
SECTION 6 - PRIVACY AND SECURITY
SECTION 7 - FEES
7.1 Whether fees are payable by you will depend on whether you have a free or a commercial license to use the Slanglabs Platform. 7.2 For commercial clients, you might have entered into written Commercial Terms, which outline the access fees payable and other commercial terms applicable, including the Slanglabs Plan to which you have subscribed. The Commercial Terms are in addition to these Terms and to the extent there is a conflict, the Commercial Terms will control. 7.3 You agree to pay any fees free of any set off or counterclaim.
SECTION 8 - THIRD PARTY APPLICATIONS
The Slanglabs Service provides a platform using third party applications, websites and services to make available products and services to you (“Third Party Applications”). You understand and agree that Slanglabs is not responsible or liable for the behavior, features, or content of any Third Party Application.
SECTION 9 - OWNERSHIP AND LICENSE
SECTION 10 - CHANGES
We reserve the right to modify or update the Website, Slanglabs Content and/or Slanglabs Platform at any time, for any reason, and without notice to you. If Slanglabs makes updates, revisions, breaking changes or in any way modifies an API or other Slanglabs Content, you agree that you are solely responsible for making changes to your Device or Application to ensure continued service for your End Users. We are constantly changing and improving our APIs and other Slanglabs Content. We may add or remove functionalities or features at our discretion, for any reason, and we do not guarantee that your Device or Application will function with any future or modified versions of any Slanglabs Content or the Slanglabs Platform.
SECTION 11 - BRANDING AND ATTRIBUTION
11.1. Slanglabs Brand. Except where expressly stated, these Terms do not grant either party any right, title or interest in or to the other party’s trade names, trademarks, service marks, logos, domain names, and other distinctive brand features (collectively, “Marks”). 11.2. Attribution. You agree to display any attribution(s) required by Slanglabs as described in any documentation for the APIs or other Slanglabs Content. Without limiting the foregoing, users of the Free Plan must display “Powered by Slanglabs” and a link to slanglabs.in on any Device or Application connected to the APIs. Slanglabs grants to you a limited, freely revocable, non-transferable, non-sublicensable, non-exclusive license during the term of your subscription to display Slanglabs’s Marks solely for the purpose of promoting or advertising that your use the APIs and other Slanglabs Content. You must only use the Slanglabs Marks in accordance with these Terms. You understand and agree that Slanglabs has the sole discretion to determine whether your attribution(s) and use of Slanglabs’s Marks is in accordance with the above requirements and any applicable guidelines. 11.3. Publicity. You may not suggest a partnership with, sponsorship by, or endorsement by Slanglabs without Slanglabs’ prior written approval. You permit Slanglabs to make public statements about your use of the Slanglabs Platform at any time. 11.4. Promotional and Marketing Use. In the course of promoting, marketing, or demonstrating the APIs you are using, Slanglabs may produce and distribute incidental depictions, including screenshots, video, or other content from your Application or Device, and may use your company or product name and logos. You hereby grant Slanglabs all necessary rights for these purposes.
SECTION 12 - TERM, TERMINATION AND SURVIVAL
12.1. Termination. You may change your Subscription plan or stop using our APIs and other Slanglabs Content at any time. If you want to terminate your account and these Terms, you must email us at email@example.com and inform us of your intention to cancel your account (“Termination Notice”). At that point, you can request to get a copy of your data (Expressions, Intents, and Entities configured by you within your app on the Slanglabs platform). Subject to the post-termination obligations and the surviving provisions set forth in these Terms, upon our written acknowledgement of our receipt of your Termination Notice, these Terms will terminate. Slanglabs has the right to immediately terminate these Terms or discontinue your use of the Website, Slanglabs Platform, the APIs and other Slanglabs Content or any portion or feature thereof for any reason and at any time without liability or other obligation to you. Upon any termination or expiration of these Terms or discontinuation of your access to any Slanglabs Content, you must immediately cease all use of the Slanglabs Platform, any Slanglabs Content (including the APIs), and Slanglabs Marks and delete all copies thereof. 12.2. Surviving Provisions. Sections 4 - 10, 11.1, 11.3, 11.4, 12.2, and 13 - 15 of these Terms (or any section necessary to interpret such clauses) shall survive any termination or expiration of these Developer Terms and will continue to bind you.
SECTION 13 -
NO WARRANTIES THE SLANGLABS CONTENT AND SLANGLABS PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SLANGLABS CONTENT AND SLANGLABS PLATFORM IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SLANGLABS CONTENT AND SLANGLABS PLATFORM ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM WITH OR THROUGH THE SLANGLABS CONTENT OR SLANGLABS PLATFORM WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. WITHOUT LIMITING THE FOREGOING, SLANGLABS, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE SLANGLABS CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SLANGLABS CONTENT OR SLANGLABS PLATFORM WILL MEET YOUR REQUIREMENTS; THAT THE SLANGLABS CONTENT OR SLANGLABS PLATFORM WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SLANGLABS CONTENT OR SLANGLABS PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SLANGLABS CONTENT OR SLANGLABS PLATFORM IS DOWNLOADED AND USED AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR LOSS OF DATA THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SLANGLABS CONTENT OR SLANGLABS PLATFORM.
SECTION 14 -
LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SLANGLABS, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE SLANGLABS CONTENT OR SLANGLABS PLATFORM. UNDER NO CIRCUMSTANCES WILL SLANGLABS BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SLANGLABS CONTENT OR SLANGLABS PLATFORM OR YOUR ACCOUNT OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SLANGLABS ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF THE SLANGLABS CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SLANGLABS CONTENT OR SLANGLABS PLATFORM; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SLANGLABS CONTENT OR SLANGLABS PLATFORM; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SLANGLABS CONTENT OR SLANGLABS PLATFORM BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY SLANGLABS CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY SLANGLABS CONTENT OR OTHER CONTENT OR DATA TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SLANGLABS PLATFORM; AND/OR (VII) CUSTOMER DATA OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL SLANGLABS, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO SLANGLABS HEREUNDER IN THE TWELVE (12) MONTHS PRIOR TO THE DATE THE LAST CAUSE OF ACTION AROSE OR $10.00, WHICHEVER IS GREATER. THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, BREACH OF STATUTORY DUTY, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF SLANGLABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
If any provision or part-provision of this section is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification or deletion under this section shall not affect the validity and enforceability of the rest of these Terms. You acknowledge that the Slanglabs Content and Slanglabs Platform may allow you to control Devices, Applications, and/or other third-party objects, which may affect the safety of End Users, other individuals, and property. You acknowledge that your use of the Slanglabs Content and/or Slanglabs Platform could lead to injury of individuals or damage or destruction of property. In using the Slanglabs Content and Slanglabs Platform, you must design and test your Devices and Applications to ensure that your Devices and Applications do not present risks of personal injury or death, property damage, or other losses. You must implement all reasonable security measures to ensure that no third party may gain unauthorized access to the Slanglabs Platform or Slanglabs Content. If you choose to use the Slanglabs Content or Slanglabs Platform in any way, you assume all risk that your use of the Slanglabs Content or Slanglabs Platform causes any damage, harm, injury, or loss, including without limitation to any End Users or other individuals or property. You agree that you are solely responsible for any damage, harm, injury, or loss arising from or relating to your Device or Application or your use of any Slanglabs Content or the Slanglabs Platform, and you agree to hold us harmless from all such damage, harm, injury, or loss.
SECTION 15 -
INDEMNIFICATION YOU SHALL INDEMNIFY AND HOLD SLANGLABS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, LICENSORS, LICENSEES, ASSIGNS OR SUCCESSORS HARMLESS FROM ANY CLAIM OR DEMAND (INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEY FEES AND COSTS OF INVESTIGATION) MADE BY A THIRD PARTY DUE TO OR ARISING OUT OF OR RELATED TO YOUR USE OF THE SLANGLABS PLATFORM, SLANGLABS SERVICE OR SLANGLABS CONTENT OR YOUR VIOLATION OF THE TERMS OF THIS AGREEMENT OR YOUR VIOLATION OF ANY LAWS, REGULATIONS, OR THIRD PARTY RIGHTS.
SECTION 16 - OTHER LEGAL TERMS AND CONDITIONS
16.1. Independent Contractors. There is no joint venture, partnership, agency, or fiduciary relationship existing between you and Slanglabs, and the parties do not intend to create any such relationship by this Agreement. 16.2. Confidential Information. Our communications to you may contain Slanglabs confidential information. If you receive any materials or communications that are clearly confidential or marked confidential, then you will not disclose the Slanglabs confidential information to any third party without Slanglabs’s prior written consent. 16.3. Notifications. Slanglabs may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by Slanglabs in our sole discretion and subject to complying with applicable laws. Slanglabs reserves the right to determine the form and means of providing notifications to our users. Slanglabs is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. 16.4. Governing Law. This Agreement shall be governed by, subject to and interpreted in accordance with the laws of India, and, any dispute arising out of or relating to this Agreement, or the breach thereof, whether occurring while this Agreement is in effect or thereafter, shall be submitted exclusively to binding arbitration pursuant to the (Indian) Arbitration and Conciliation Act, 1996 by an arbitrator selected in accordance with such Act and agreed to by the parties. The arbitration proceeding shall take place at Bangalore, India and shall be conducted in the English language, including notices between the parties. Notices between the parties shall be by personal delivery, facsimile transmission, or certified or registered mail, return receipt requested, and shall be deemed given upon receipt at the address of the recipient party or ten (10) days after deposit in the mail. If the notice is to Slanglabs, it shall be sent to the attention of the Legal Department. Each party shall pay its own legal fees of and incidental to the preparation, completion and enforcement of this Agreement. In the event of any invalidity of any provision of this Agreement, the parties agree that such invalidity shall not affect the validity of the remaining portions of this Agreement, and further agree to substitute for the invalid provision a valid provision which most closely approximates the intent and economic effect of the invalid provision. 16.5. Assignment. You may not assign any of your rights or delegate any of your duties under this Agreement, in whole or in part, to any person or entity. Slanglabs may assign, delegate or novate this Agreement or any part thereof to any third party without restrictions. 16.6 Language and Headings. In the event that this Agreement, or any part thereof, is translated into other languages and there is a discrepancy between versions in different languages, the English language version shall prevail to the extent that such discrepancy is the result of an error in translation. The captions and headings appearing in this Agreement are for reference only and will not be considered in construing this Agreement. 16.7 Force Majeure. Neither party shall be liable to the other for acts beyond its reasonable control including, but not limited to, acts of God, or public enemy, the acts or failure to act of any governmental authority, civil unrest, acts of civil or military authority, war, embargos, labor disputes, fires, earthquakes, epidemics, floods, unusually severe weather, or shortage or absence of power, without limitation including primary power and failure of backup systems. 16.8 Contact. Please contact us at firstname.lastname@example.org with any questions regarding these Terms.