Voice Assistants vs Voicebots - Are Voice Assistants Truly Superior?
If you’ve read our previous blog then you know now that Voice Assistants and Voicebots are not really one and the same, in fact we seemed to proclaim that Voice Assistants are the superior Voice Technology. However, are Voice Assistants really all that they claim to be? Are they really better than Chatbots?
Let’s break both offerings down so that we can create a clearer picture -
1) The Technology involved
In the case of most Voicebots, simple Automatic Speech Recognition is employed to convert speech captured via the microphone on the device to text in the language spoken by the user. Nothing more, nothing less. This is the extent to which they are Voice-enabled, although a few smarter Voicebots also employ Natural Language Processing or NLU to some extent to understand contexts.
Whereas in the case of Voice Assistants there are several pieces working in tandem with one another to provide a truly comprehensive Voice experience.
In the case of Voice Assistants there are four main components that exist:
- Automatic Speech Recognition (ASR)
- Natural Language Processing (NLP)
- Text To Speech (TTS)
These components work in tandem with one another to create a truly immersive Voice experience for users.
Due to the differences in technology, the amount of functions that a Voicebot is able to perform is very limited in comparison to a Voice Assistant. In the case of a Voicebot, functionality is mostly limited to making inputs after which the interaction is restricted due to the rule-based nature of such bots.
With smart Voice Assistants, consumers can engage in more open-ended interactions such as making voice searches, asking questions, and even navigating apps or the internet using Voice.
The functions a Voice Assistant can perform are much more complex when compared to a Voicebot.
3) Business Use
The main use of a Voicebot in various businesses is for customer support. Voicebots are generally used as a customer support tool and something that customers have the option to use to solve queries and problems before being given the opportunity to be transferred to a real human being.
In the case of a Voice Assistant, the main business use is to increase revenue generation, improve customer experience, and acquire new customers through leveraging Voice technology.
4) Conversational Capabilities
While a Voicebot is capable of just accepting Voice Inputs and serving relevant results a Voice Assistant is capable of complex two-way interactions.
For example, if you are ordering ice cream through a Voice Assistant on a grocery app, the Voice Assistant can ask you further questions enquiring about the flavor you want, the quantity required, if there are any offers available, and more.
5) User Experience
While a Voicebot is bound to be able to assist users in a very limited way, Voice Assistants seamlessly merge with the web or mobile application UI of which they are a part of to completely augment user experiences. These Voice Assistants completely change the way in which an application can be used and feel native to the app.
Although Voicebots too, offer another mode of input to customers, it feels more like a novelty than a feature that is indeed functional. Voicebots also feel like a third party service that do not truly belong in the application being used.
Slang In-App Voicebots...err… Voice Assistants
Voice technology is completely changing the way individuals interact and engage with mobile and web applications. And if you are looking to integrate Voice Technology, Slang In-App Voice Assistants are the obvious choice. Why, you ask?
Let’s break both offerings down so that we can create a clearer picture.
1) The most accurate Voice Assistant in the market
Slang In-App Voice Assistants are the most accurate Voice Assistants on the planet, in fact, our Voice Search is 47% more accurate than that of Google’s! Our Voice Assistants are tailored specifically for your domain and app ensuring extremely high accuracy rates.
2) Insanely Fast Integration
Due to the low code nature of our integration, Slang Voice Assistant can be integrated into your app in as little as 30 minutes! To learn more about how this is done click here.
3) Top-notch Tech
Our Assistant is powered by Slang CONVA the world’s first Voice Assistant as a Service Platform enabling businesses to add In-App Voice Assistants to mobile and web apps quickly and easily, with a very intuitive and developer-friendly workflow.
4) Badass Functions
Apart from the regular functions that most Voice Assistants allow to be performed such as Voice Search and Voice Navigation Slang Voice Assistants also provide features such as Voice form filling, various forms of Voice Actions, as well as Voice Promotions.
5) Robust Multilingual Support
Apart from the English language, we support 4 widely spoken Indian languages - Kannada, Hindi, Tamil, and Malayalam. Moreover, Slang automatically translates everything in your app to English while it is used, so that your app’s frontend and backend can continue to be in English.
6) Multimodal Interface
Slang Voice Assistants allow users to engage with apps through both touch and type. Users can use Voice in parts of the app where it works better and use touch in areas where it would be more convenient. Allowing for a faster and smoother app experience.
Voice Assistants are powerful pieces of technology that can completely augment consumer experiences when interacting with devices as well as mobile and web apps. When you compare traditional Voicebots to Voice Assistants they pale in comparison, they are just not equal.
Due to the functionalities and business benefits they offer, the demand for Voice Assistants is rising rapidly. Building a Voice Assistant however can be an extremely difficult process due to the complexities that are involved with it.
To make this technology more accessible Slang Labs has pioneered the concept of Voice Assistants as a Service (VAaaS). Now, you no longer have to deal with building the components needed to create a powerful custom Voice Assistant or even get involved with training!
Our VAaaS platform, Slang CONVA, does all this for you. Enabling you to integrate your own Voice Assistant in as little as 30 minutes. Take a look at our website to learn more.
Would rather speak with someone in person to have a conversation about In-App Voice Assistants, or just want to say hi? Book a meeting with us today!