Intelligent Chatbots

Conversational Chatbots for Customer Support
Slang Voice Assistants

Slang Voice Assistant
Business Use
Customer Support
Increasing Revenue Generation and Improving Customer Experience
Market Expansion

Expand to Next Billion Users.
Penetrate Tier 2 and Tier 3 markets
Increasing Bottom Line
Yes by automated customer support
Yes, by making it easy to do common tasks.
Top Line Growth

Expand into new markets, Add more users, increase share of wallet
Primary Input Method
Text Based
Voice Based
Speech Recognition


Natural Language Processing
No Speech Output

Text to Speech (TTS)


Core Components
NLP Systems
Off the shelf
Deep Learning System
ASR Systems
Off the shelf
Deep Learning System
Domain Specific


Type of Conversation
Unidirectional: To and fro reply on a single screen
Omnidirectional: User can start conversation from any point in the app
Multimodal
No. Touch only interface
Yes. Touch + Voice
Interface
Separate Interface from the app
Integrates seamlessly with app UI
Experience
Feels like 3rd party, since users are taken to a different screen
Feels native to app
Conversational/Interactive


Input Speed
Slow
Voice is 3x faster than typing
Spelling Mistakes
Yes
No
CSAT
Lower
Higher
Vernacular Language Input


Supports Multiple Languages


Indian Accent Support


Customize Translations


Automatic Translation


Synonym Support
Rarely

Stop Words
Rarely
