Chatbots vs Slang Voice Assistant

Intelligent Chatbots

Conventional Chatbot For Customer Support

Conversational Chatbots for Customer Support

Slang Voice Assistants

Slang Voice Assistant

Business Use

Customer Support

Increasing Revenue Generation and Improving Customer Experience

Market Expansion

Expand to Next Billion Users.
Penetrate Tier 2 and Tier 3 markets

Increasing Bottom Line

Yes by automated customer support

Yes, by making it easy to do common tasks.

Top Line Growth

Expand into new markets, Add more users, increase share of wallet

Primary Input Method

Text Based

Voice Based

Speech Recognition

Natural Language Processing

No Speech Output

Text to Speech (TTS)

NLP Systems

Off the shelf

Deep Learning System

ASR Systems

Off the shelf

Deep Learning System

Domain Specific

Type of Conversation

Unidirectional: To and fro reply on a single screen

Omnidirectional: User can start conversation from any point in the app

Multimodal

No. Touch only interface

Yes. Touch + Voice

Interface

Separate Interface from the app

Integrates seamlessly with app UI

Experience

Feels like 3rd party, since users are taken to a different screen

Feels native to app

Conversational/Interactive

Conversational or Interactive Voice Available

Input Speed

Slow

Voice is 3x faster than typing

Spelling Mistakes

Yes

No

CSAT

Lower

Higher

Vernacular Language Input

Supports Multiple Languages

Indian Accent Support

Customize Translations

Automatic Translation

Synonym Support

Rarely

Stop Words

Rarely

Voice Search

Voice Navigation

Voice Actions

Voice Promotions

Analytics

Technical Support

Privacy

ChatBots Vs Slang Voice Assistants

Intelligent Chatbots

Conversational Chatbots for Customer Support

Slang Voice Assistants

Slang Voice Assistant

Role in the Business

Technology

Core Components

End User Experience

Multilingual Support

Integration

Additoinal Capabilities